Custom AI Agent Configuration Services
Design, deploy, and manage intelligent AI agents tailored to your business — from personality to production.
Your IT, Without the Headaches
IT issues don't wait for business hours. That's why we provide proactive support: continuous monitoring, preventive maintenance, and rapid response when it matters.
Whether you have 5 or 500 users, the ARCSoft team becomes an extension of your IT department — or replaces it entirely.
- 24/7 monitoring — servers, network, applications
- Helpdesk with clear SLAs and defined escalation
- Preventive maintenance: updates, patches, backups
- IT security: firewall, endpoint protection, audit
- Tested and documented disaster recovery plans
What We Cover
Complete support from workstation to cloud infrastructure.
Workstation & Endpoint
Setup, configuration, troubleshooting, asset management, and lifecycle planning.
Servers & Infrastructure
Linux/Windows administration, virtualization, storage, networking, and performance.
Security
Firewall management, antivirus/EDR, vulnerability scanning, GDPR compliance.
Backup & Recovery
Automated backups, periodic restore testing, defined and enforced RPO/RTO targets.
Helpdesk
Ticketing, remote support, on-site when needed — with response and resolution SLAs.
Reporting & Transparency
Monthly reports on activity, uptime, incidents, and improvement recommendations.
Why ARCSoft for IT Support?
- Experience: 10+ years managing diverse infrastructures — from startup to enterprise
- Proactivity: We don't wait for things to break — we monitor, prevent, and optimize
- Flexibility: Tailored packages — hourly, monthly, or dedicated team
- Transparency: Clear SLAs, monthly reports, no billing surprises
- Local: Team in Sibiu, on-site intervention when needed
